Last updated: 23 June 2026
We want you to be happy with your kit. If something isn't right, get in touch and we'll make it right.
If you're not satisfied, contact us within 30 days of receiving your order and we'll work with you on a replacement or refund as set out below.
If any item arrives damaged, faulty, or is not what you ordered, let us know within 7 days of delivery (a photo helps). We will replace the item or refund it, including any delivery cost, at no charge to you.
Unopened items in their original packaging can be returned within 30 days for a refund of the item price. Please contact us first to arrange the return.
For health and safety reasons, opened consumable or personal-care items (such as supplements, sachets, wipes and skincare) cannot be returned unless they are faulty or damaged.
Email hello@nomadcare.life with your order details and what went wrong. We aim to reply within 1–2 business days. Approved refunds are issued to your original payment method, usually within 5–10 business days of approval.
NomadCare · Canggu, Bali, Indonesia
Email: hello@nomadcare.life